ITIL and IT Service Management are not the same thing
Powerful players, now marginalized by recent UK government decisions, are trying to build momentum around an "ITIL plus" definition of Service Management, formalized through training and certification, that includes other frameworks such as COBIT and even CMMI.
It seems likely that such an "ITIL plus" certification would have overlaps with certifications offered through ISACA (COBIT, security, audit), and Open Group and Microsoft (enterprise architecture).
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
How would you feel if you visited your financial planner’s office and saw past-due credit card notices on their desk? Would you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? An interior designer whose offices are a shambles? This is the position of the IT capability in many large organizations. The designated custodian of critical business processes and data does not manage its own processes and data reliably.
Numerous responses are emerging, from frameworks such as ITIL and COBIT, to disciplines such as portfolio management and enterprise architecture, and the emerging concept of “Enterprise Resource Planning for Information Technology.”
This practitioner-authored book provides an independent response to these developments. An analysis of the large scale IT capability, with specific attention to business processes, structured data, and enabling systems, it is essentially a comprehensive system architecture, not for the business capabilities IT supports, but for IT itself.