lean4it

Leave the "IT" in "ITSM"

Ada Lovelace, Image via Wikipedia

A recurring idea in IT management discussions is that we need to lose the “IT” ("Information Technology") in "IT Service Management." Or maybe just the “T” or just the “I” -- I’ve heard all variations. The argument goes something like this:

“The IT label is killing us! They think we’re a bunch of geeks that don’t understand The Business! They are outsourcing us! They don’t understand us! We’re just a cost center! We have to kill the IT label and then they will think we are a Strategic Partner!"

That, in a nutshell, is the argument I’ve been hearing for years. I have some concerns. I think it is a negation of our fundamental identity as computing professionals.

A career update, and the future of erp4it.com

As many of you may know, I have accepted a position with Enterprise Management Associates as Research Director for IT Portfolio Management.

I have a blog site there where I will be posting frequently, especially with regard to industry and vendor trends. That site is where I will talk specifically about companies and their software offerings.

I will keep this blog. It will remain more theoretical and postings here are likely to be less frequent and more essay-like. So, no real change, but if you want to hear from me more often, subscribe to my new blog's RSS feed.

-Charlie