A recurring idea in IT management discussions is that we need to lose the “IT” ("Information Technology") in "IT Service Management." Or maybe just the “T” or just the “I” -- I’ve heard all variations. The argument goes something like this:
“The IT label is killing us! They think we’re a bunch of geeks that don’t understand The Business! They are outsourcing us! They don’t understand us! We’re just a cost center! We have to kill the IT label and then they will think we are a Strategic Partner!"
That, in a nutshell, is the argument I’ve been hearing for years. I have some concerns. I think it is a negation of our fundamental identity as computing professionals.