Longtime readers will know I always care about semantics. Questions of definition have been a staple of this blog. Might be why I don't get as many readers as some others, but I'm happy with the quality of the audience I attract.
In the last post on this topic we discussed the distinction between service and service offering, in light of recent service definitions, for example Steven Alter:
"A service is an act performed for the benefit of another."
Over the past few months I have been on a journey to deepen my understanding of the term "service," and to test for some level of consensus among a number of interested parties.
The unclear semantics of "service," "IT service," and related constructs has been a recurring matter of debate in various forums. Some service scholars have despaired of any common definition achieving general acceptance. However, my view after doing this work is that a common definition appears achievable.