- Processes cross functions.
- Processes (e.g. Quote to Cash, Idea to Production) are what actually deliver value.
- We need both process and function; we can’t organize solely around either.
- Therefore, get used to matrix management.
The above statements are the management dogma I grew up with. Considered to be innovative at the time, originated by the likes of Michael Hammer and (more rigorously) Geary Rummler. (See Paul Harmon's excellent obituary of Geary Rummler.)