First of 3 parts
Disclaimer: this post represents my personal views only.
I was in Edinburgh, Scotland this October for the official launch of the IT4IT standard by The Open Group. As a followup, I attended the HDI/IT Service Management Fusion conference in New Orleans a couple weeks later, where the Open Group booth had a constant flow of traffic.
As I watched Mary Jarrett of Shell's keynote on the IT4IT journey, I reflected that in some ways, this was the culmination of a journey I started with this blog, 12 years ago this fall.
I had begun with an initial interest in “ERP for IT.” However, this has never been a blog about ERP systems; rather, it started off questioning the lack of such systems for the domain of large-scale IT management. In other words, why was IT the barefoot cobbler's child in automating itself?
There's been a lot of water under the bridge since then, and as I deepened my understanding of the problems, I rebranded the blog as lean4it. But the premise continues: IT remains under-managed relative to peer functions, relying on emails, texts, spreadsheets, word of mouth and gut feel as opposed to data-driven systems.
And solving IT management problems has never been more pressing. Why? Two words: